General Terms & Conditions

Please make sure you read our terms and conditions before confirming your order.

The General Terms & Conditions are intended to regulate the conditions of use of the Internet website www.laktate.com, which belongs to the company BUSIMEDIC, SL, with tax residence in the following address: Paseo Mons 102, 20015 SAN SEBASTIAN, and whose purpose is the marketing and sale of products related to the analysis of lactate.

Site Users acknowledge and agree without reservation or exception, each and every one of the General Conditions set out in this document.

BUSIMEDIC, S.L. is authorized to modify any and all of the obligations set out in these Terms and Conditions without prior notice, as well as to restructure, modify or delete any information, services or content on the site.

The conditions of access to the Site are subject to the current legislation at all times, and to the principles of good faith and authorized use of the User. Any type of action that may result in prejudice or harm to the Website or third parties is strictly prohibited.

PRICES

  • Prices are indicated in Euros and include taxes
  • In Spain the value added tax (VAT) will be applied, except in Canarias, Ceuta and Melilla (in these territories delivery expenses for Customs and import taxes will be settled o arrival, i.e. borne by the customer)
  • If the order comes from a country which is part of the European Union and the customer provides a valid VAT number, the sale will be exempt from VAT.
  • If the order is placed from a country which is part of the European Union and the customer does not provide a valid VAT number, the VAT in effect will be applied.
  • If the order is placed from a country which is not part of the European Union, the sale will be exempt from VAT and delivery expenses for Customs and import taxes will be settled o arrival, i.e. borne by the customer)

SHIPPING AND DELIVERY

In BUSIMEDIC, S.L. we place a great importance on the delivery, and for this we use transport companies with extensive experience in the sector.

  • Spain (Peninsula): MRW  – Delivery Time: 1-2 working days
  • Spain (Baleares): SEUR – Delivery Time: 2-3 working days
  • Portugal: MRW – Delivery Time: 2-3 working days
  • France: Chronopost – Delivery Time: 1-2 working days
  • Canarias, Ceuta and Melilla: CORREOS – Post Office (in these territories delivery expenses for Customs and import taxes will be settled o arrival, i.e. borne by the customer)
  • Rest of Europe: FedEx – Delivery Time: please check

When receiving your package, please check that the inner packaging arrives in good condition. If you notice any incidents within a maximum period of 24 hours after receiving the goods, you must inform the transport company and claim damage to the product. Please make sure you inform us of any damages within this period, as otherwise Busimedic, S.L. cannot be responsible for any damages caused.

CONDITIONS OF PURCHASE

Please note that purchases can be made from Europe and other countries (USA, Colombia, UAE…), both through the website, by telephone (+34 619 28 40 22) or email (info@laktate.com).

Payment Methods:

  • Card Payment: Visa / Mastercard
  • Payment by transfer:

Bank: LA CAIXA

IBAN: ES62 2100 4481 0202 0010 7764

SWIFT: CAIXESBBXXX

NOTE: for bank transfers, it is essential to indicate the end customer name in the SENDER field as well as the order, invoice or proforma number in the SUBJECT, so that your order can be processed without delay.

RETURNS

If upon receiving the order you are not satisfied with your purchase, you will have a period of 7 days from the date of receipt to exercise the right of return.

Please be aware that the product must be returned in the same conditions it was delivered and with the packaging in perfect condition. A refund for the 100% of the value will be completed, excluding shipping, return and manipulation. If the original packaging material has suffered any damage or has any missing items, we reserve the right to deduct part of the amount to be returned.

In the event that the product is not the one requested, or if it was faulty, the return will be immediate and at no cost. Please get in touch with us before returning the materials.

WARRANTY

The products for sale in www.laktate.com have a warranty period, as established by each manufacturer.

To execute the warranties, please get in touch with us so that we can authorise the exchange, return or reparation of the product.

Warranties are valid as long the appropriate receipt is submitted, and the product has not suffered any alteration, manipulation or repair without the knowledge of the Technical Team.

PRIVACY POLICY

In accordance with the provisions of the Law 15/99 of 13th December 1999 on the Protection of Personal Data, BUSIMEDIC, S.L. and its website https://www.laktate.com  comply with the current legislation regarding the protection of personal data and contact details of its subscribers, and maintain them in the strictest confidence.

The User agrees that the information provided on this website will be incorporated into files which belong to BUSIMEDIC, S.L., in order to facilitate the provision of services requested and the expected delivery of information about offers, new products, services or other motives for which it may have to get in touch with the user.

The information received will be used exclusively for purposes inherent to each Service, and shall not be communicated to third parties.

Likewise, BUSIMEDIC, S.L. will keep all personal data collected and take the necessary steps to prevent unauthorized alteration, loss, treatment or access.